UQ College will inform prospective learners about their rights as a consumer, in accordance with state/territory laws. UQ College will notify learners when any change occurs that may affect the services the College provides.


Process Required For Refund

  • All refund requests must be received in writing using the Refund Request Form with supporting evidence (as required)
  • All refund requests will be made at the sole discretion of the Manager, Business Development and processed accordingly to the Fees, Charges and Refund Procedure
  • If a student is not satisfied with the outcome of the refund process, the student may appeal the decision by following the UQ College Complaints and Appeals Policy and Procedure.

Policy documents

VET Fees, Charges and Refund Policy > (PDF, 184.5 KB)

VET Fees Charges and Refund Procedure > (PDF, 294.7 KB)

VET Refund Request Form > (PDF, 175.4 KB)

Complaints Handling and Appeals Policy > (PDF, 176.5 KB)

Complaints Handling and Appeals Procedure > (PDF, 234.8 KB)